Return Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of the delivery date for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition as received
• Item must be in its original packaging
• Return request must be made within 30 days of delivery
• Proof of purchase (order number) is required

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewelry
• Items marked as "Final Sale"
• Gift cards
• Items that have been worn, damaged, or altered

How to Return

To initiate a return, please follow these steps:

1. Contact us at Crystalmart653@gmail.com or call +1 406 479 2307 with your order number
2. We will send you a return shipping label within 24 hours
3. Pack the item securely in its original packaging
4. Ship the return to: 1001 S. Main St. STE 500, Kalispell, MT, 59901, USA
5. Refund will be processed within 5-7 business days of receiving the return

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-7 business days.

Exchanges

If you would like to exchange an item for a different size or style, please contact us. Exchanges are subject to product availability.

Damaged Items

If you received a damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

For any return related questions, please contact us and we will be happy to assist you.